Terms and Conditions
These terms cover orders from BABY BUTTER PRIVATE LIMITED (UEN 202227166D). They bring together our store policy and our shipping and returns page.
Store policy
Our products
We resell genuine Jellycat, Itzy Ritzy, California Baby, Cloversoft and Glitter and Spice products, alongside items under our own Baby Butter label. Product photos are taken by us or supplied by the brands.
Payment methods
All prices are in Singapore dollars. We accept credit and debit cards, and PayNow or bank transfer to our UEN (WhatsApp or email us a screenshot of your payment).
Wholesale and bulk orders
We welcome wholesale enquiries. Email hello@babybutter.com.sg to order our products in bulk.
Customer care
Questions about an order? Email hello@babybutter.com.sg or WhatsApp +65 9480 8800 during working hours.
Personalisation
Personalised items are embroidered or printed to order in house. Please check spelling carefully, we stitch exactly the name you send. Personalised pieces cannot be returned unless faulty.
Privacy
Your details are used only to fulfil your order and, if you agree, to tell you about new pieces. We do not sell customer data. Baby photos you share with us for personalisation are used only for that order.
Contact
BABY BUTTER PRIVATE LIMITED (UEN 202227166D), 62 Ubi Road 1, #06-02 Oxley BizHub 2, Singapore 408734. WhatsApp or call +65 9480 8800, email hello@babybutter.com.sg.
Shipping and returns
Self collection
You may self collect at our office on weekdays, excluding public holidays, from 10am to 6pm. Please avoid 1pm to 3pm, our lunch period. 62 Ubi Road 1, #06-02 Oxley BizHub 2, Singapore 408734.
Shipping
Choose registered mail (S$3) at checkout. Shipping is free with a minimum spend of S$80, and orders over S$80 come in a free gift box. Personalised items ship once they are made. Each product page lists its personalisation time, for example 7 to 9 working days for Jellycat name embroidery.
Need it urgently? WhatsApp us before ordering and we will get back to you as soon as possible with options. Arrival dates are estimates, not guarantees.
Gift delivery
Sending it straight to your recipient? Put their address as the delivery address and add your gift message at checkout.
Returns and exchanges
If you are not fully satisfied with the quality of an item, tell us within 7 days of receiving it for a replacement, a refund or a repair.
Most of our products are made to order, so we cannot offer a refund or replacement for:
- typing errors made when ordering, so please check the spelling of names before you order
- defects from ordinary wear and tear or abnormal use
- a change of mind on a made to order item
Personalised items and soft toys cannot be returned, for hygiene and safety reasons. Refunds usually take up to 2 weeks to process once the returned item reaches us.
Damaged or faulty items
If something arrives damaged or faulty, send us a photo with your order number or name within 7 days. We arrange a free collection, then a full refund or a replacement.
Changed your mind?
Contact us within 7 days and return the item unused, in its original packaging with the seal unbroken. Return postage is paid by the customer, so please keep proof of posting. If you cancel before your order ships or is personalised, we refund immediately.
To start a return, email hello@babybutter.com.sg or WhatsApp +65 9480 8800.