Shipping & Returns

Self collection

You may self collect at our office on weekdays, excluding public holidays, from 10am to 6pm. Please avoid 1pm to 3pm, our lunch period. 62 Ubi Road 1, #06-02 Oxley BizHub 2, Singapore 408734.

Shipping

Choose registered mail (S$3) at checkout. Shipping is free with a minimum spend of S$80, and orders over S$80 come in a free gift box. Personalised items ship once they are made. Each product page lists its personalisation time, for example 7 to 9 working days for Jellycat name embroidery.

Need it urgently? WhatsApp us before ordering and we will get back to you as soon as possible with options. Arrival dates are estimates, not guarantees.

Gift delivery

Sending it straight to your recipient? Put their address as the delivery address and add your gift message at checkout.

Returns and exchanges

If you are not fully satisfied with the quality of an item, tell us within 7 days of receiving it for a replacement, a refund or a repair.

Most of our products are made to order, so we cannot offer a refund or replacement for:

typing errors made when ordering, so please check the spelling of names before you order
defects from ordinary wear and tear or abnormal use
a change of mind on a made to order item

Personalised items and soft toys cannot be returned, for hygiene and safety reasons. Refunds usually take up to 2 weeks to process once the returned item reaches us.

Damaged or faulty items

If something arrives damaged or faulty, send us a photo with your order number or name within 7 days. We arrange a free collection, then a full refund or a replacement.

Changed your mind?

Contact us within 7 days and return the item unused, in its original packaging with the seal unbroken. Return postage is paid by the customer, so please keep proof of posting. If you cancel before your order ships or is personalised, we refund immediately.